Team Lead, Customer Success - FX Trading Platform

DIGITEC GmbH in London (and international offices) seeks a hands-on Team Lead Customer Success for its D3 and OMS platforms. You will lead a small team, own client support quality, and shape proactive, knowledge-rich CS practices with direct trader and desk-head engagement.

You will collaborate with Product, Sales, and Engineering to define a modern CS function, and build tooling, onboarding, and escalation processes to ensure client success across enterprise clients in FX pricing and