Team Administrator

Do youwant to be part of a highly supportive,forwardingthinkingteam?

The Wiltshire Community Eating Disorder Service (WCEDS) is looking for a part time Team Administrator to join our expanding team.

You will be part of a team of dedicated and experienced multi-disciplinary professionals working with adults with eating disorders and will receive the support necessary to confidently fulfil the role of a band3 Team Administrator.

With a reputation for excellence, our service provides a stepped model of care tailored to the individual's needs for stabilisation and recovery. We offer assessment and a range of programmes and evidence-based treatments to assist with this. We are a friendly, energetic and dynamic team who are proactive and visionary treatment, focusing on excellent patient-centred care.

Within this post, you will provide administrative support for the multi-disciplinary team, who provide specialist assessment and treatment to adults with eating disorders across Wiltshire and Swindon. Your role will be vital in providing smooth running of the team to ensure patients have a positive and seamless experience.

Main duties of the job

• To be the first point of contact to patients, families and professionals who are contacting the service via phone or email. To communicate in a professional, supportive and friendly manner to give those contacting us confidence in the service.
• To liaise with other services such as Security, Estates, Facilities and external contractors to ensure smooth running of the service and that all information is communicated effectively through the team and management team.
• To arrange patient transport for those patients not able to access the service via public transport and do not have access to their own transport.
• To send out Routine Outcome Measures (ROMS) to patients as required to ensure we can gather and monitor patient outcomes.
• To book patient appointments and manage the diaries of staff where appropriate, especially the doctor's diaries.
• To manage and organise the booking of patient assessments to ensure assessments are booked in a timely manner to enable the team to manage individual patient risks and ensure the team and meeting nationally set waiting targets.
• To take minutes in team meetings, including Clinical Team meetings and during professional discussions in assessment clinics.
• To support with organising the flu clinic and other clinics within WCEDS.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

Benefits

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Person Specification Qualifications

• Educated to GCSE level, including Maths and English at grade C or above.

Experience

• Experience of working in an office environment, including contact with patients and professionals.
• Demonstratable experience of working in an admin role
• Experience of working in a healthcare setting.
• Previous experience of using patient databases.

Skills

• Good organisational and prioritisation skills
• Able to communicate effectively
• Understanding of the need for confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.