Team Administrator

Midlands Partnership NHS Foundation Trust

Team Administrator

The closing date is 30 March 2026

This role is not eligible for visa sponsorship. If you require sponsorship to undertake this role your application may be withdrawn.

An opportunity has arisen to join our Health and Justice team. The post holder will provide an effective and efficient administrative service to the multidisciplinary community mental health services. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Working within the service can at times be a challenging environment, by way of telephone calls, visitors, meetings and numerous daily urgencies. The post holder requires the ability to work under pressure, with conflicting demands at times, and an understanding that they will encounter Criminal Justice related material.

If you have a willingness to assist others, the ability to provide a full range of office tasks, confidence in utilising various Microsoft Office packages, and the autonomy to plan and prioritise your own workload in a unique working environment - this could be the role for you.

Please note that this role is office based whilst undergoing a probationary period and thereafter will be a blend of office base and home working.

Main duties of the job

The post holder will provide an effective and efficient administrative service to the multidisciplinary community mental health services.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Working within the service can at times be a stressful environment, by way of telephone calls, visitors, meetings and numerous daily urgencies. The post holder requires the ability to work under pressure, with conflicting demands at times, show a willingness to assist others, be a key member of the team with a requirement to work in other administrative areas as appropriate as directed by their line manager.

About us

Come and work with us at our award winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke on Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

1. Provide comprehensive administrative support to the Health and Justice Service
2. Collate statistical information and support performance monitoring
3. Take minutes of local team meetings and monitor actions
4. Provide confidential and efficient word processing service, including the preparation of reports and letters
5. Provide support around E Procurement i.e. office supplies, clinical supplies, raising purchase orders and receipting goods
6. To demonstrate the Trusts values in everything you do in the work environment
7. Open, sort and distribute incoming post, prioritising and screening urgent correspondence ensuring it receives appropriate attention/direction
8. To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law
9. To plan and organise appointments, meetings, clinics, rosters, diaries, and activities to ensure that standards of service appropriate to the area of work are met
10. Undertake general office duties as required including filing, photocopying, faxing, scanning and maintaining stock levels
11. Logging calls with the Trusts Service Desk for IT issues, building repairs, works etc.
12. Prioritise and manage own workload to meet the needs and requirements of the service demands
13. Provide cover for other administrative staff within the service as required

Person Specification

See Qualifications & Training, Experience, Skills, Knowledge & Abilities and Personal Attributes below.

Qualifications & Training

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a good standard of general education including English and Maths to GCSE standard
• Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
• Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc.)

Experience

• Previous experience of working within the NHS

Skills, Knowledge & Abilities

• A good understanding of office procedures
• Working as part of a team
• Manage and prioritise own workload
• Dealing with the public
• Good written and verbal communication skills
• Excellent organisational skills
• Work on own initiative and as part of a team
• To be able to travel to other sites within MPFT
• Use of RiO (patient information system)
• Knowledge of medical terminology

Personal Attributes

• Flexible/Adaptable Approach with good interpersonal skills
• Approachable
• Smart Appearance
• Ability to work under pressure and to meet tight deadlines, prioritising workload
• Demonstrate sensitivity, discretion and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust

Address

Negotiable (St George's Hospital or The Redwoods Centre)