TAM (Technical Account Manager) Manager

Join NatWest Boxed as our TAM Manager

In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.

What you'll be responsible for:

• Leading the TAM team across multiple parallel client deliverables
• Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
• Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
• Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
• Driving pre sales technical scoping and resource estimation for multi million pound BaaS opportunities
• First point of escalation for TAM team - bringing in SMEs only when needed (to minimise distraction from core delivery)
• Project & Delivery Leadership, Governance, and Reporting

What makes you a great fit (skills/knowledge required)

• Extensive vendor side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
• Ability to coordinate multiple programs of work with multiple clients
• Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programs of work
• Proven experience managing and mentoring a high performing technical team of TAMs, including hiring and performance management
• Amazing ability to understand a client's commercial challenges and translate into technical solutions that can be delivered by Boxed using current and planned functionality
• Ability to help steer product roadmap based on real client / customer interactions (by providing input to Product Managers)

It would be great if you also had:

• A strong understanding of BaaS and Embedded finance markets (across Savings and Lending)