Tail lift Parts Advisor - Huntingdon Based

Job Title: Parts Advisor

Location: Huntingdon, Cambs

The Job

To provide support and assistance to both internal Service department and external customers, whilst maintaining a strong focus on the business objectives within the parts department. By delivering a high level of customer satisfaction the role is a vital part of the business.

A key front-line role that requires a consistent and professional approach to customer service at all times. Responsible for dealing with all aspects of customer enquiries, the position demands strong communication skills with customers, whilst working as a team to both maximise sales and offer a high degree of technical knowledge.

The role

Main focus areas include but not exclusive to;

• Answering inbound calls
• Work with other team members within the department to achieve all objectives
• Action all enquiries from both internal departments and external customers
• Adherence to all current procedures
• Use of the CRM systems as per specified procedures
• Accurately identify all parts required
• Maintain a high standard of customer satisfaction through a friendly and helpful approach
• Process customer orders in line with specified procedures
• Maintain stock levels
• Co-ordinate back-order process
• Take ownership of parts related customer service issues and take the necessary action to achieve a satisfactory conclusion
• Always keep customers up to date with current proceedings

This would suit someone from a parts background, preferably with a mechanical understanding and knowledge of tail lifts and their systems.