Systems Trainer - Microsoft Suite

Systems Trainer

Location: City of London - Hybrid Working.

We are seeking a proactive and adaptable Systems Trainer to support the design, development, and delivery of training programmes. For the initial 6 months, you will be engaged in a 6 Month project to train the Asia arm of this global London Market insurer on the Microsoft Office Suite to include Outlook, Teams, Word, Excel and PowerPoint. You will then have the exciting opportunity to be trained on various Insurance administration solutions in order to train staff due to new acquisitions and starters, ensuring that users are confident and capable in their daily tasks.

Key Responsibilities:

• Design, plan, and deliver engaging Microsoft systems training-both in-person and virtually-aligned with business needs.
• Assist with developing interactive eLearning materials using tools such as Adobe Captivate and digital adoption platforms.
• Maintain accurate training documentation and Management Information (MI) records.
• Provide first-line support for user queries and assist in resolving system-related issues.
• Collaborate with internal teams and external partners to identify areas for training support and improvement.
• Deliver training on core insurance software, Microsoft Office (including Teams and O365) at an advanced level, and other internal IT applications.
• Assess training needs at both individual and group levels to tailor learning solutions.
• Research and update training content regularly to ensure relevance and effectiveness.
• Utilise new technologies, including digital adoption platforms and Microsoft Teams, to enhance learning delivery.
• Conduct post-training assessments to evaluate knowledge transfer and identify areas for improvement.

About You:

• Proven experience in delivering training both in-person and virtually.
• Experience of working within a regulated financial services environment.
• Advanced knowledge of Microsoft Office Suite, including Teams and O365.
• Strong experience in designing and maintaining eLearning content, preferably using Adobe Captivate and digital adoption platforms.
• Exceptional attention to detail and organisational skills.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Self-motivated, with the ability to work independently and demonstrate initiative.
• A flexible and positive attitude toward change and continuous improvement.
• Professional, ethical, and operates with integrity.
• Calm and resilient under pressure.
• Strong team player with excellent interpersonal and relationship-building skills.

RSG Plc is acting as an Employment Agency in relation to this vacancy.