Systems & Support Engineer

This is an office based role, you must be able to commute to and work in the City of London as a norm About Us Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients. Our services cover all types of digital assets - from cryptocurrencies to NFTs to digital securities - as well as traditional financial instruments too. Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies. The Role Archax has reached a growth point in its development and an opportunity has arisen for an experienced Systems & Support Engineerto join the team. They will bring some experience supporting a variety of systems and technologies preferably from a capital markets environment. The successful applicant will have worked in an environment where internal developers have built trading software.

They will provide a senior technology support function and ongoing project-based engineering work across the technology estate, including desktops, severs, networking, public cloud and applications, both off the shelf and bespoke.

Applicants will have a strong engineering background, be ambitious, bright, motivated and have substantial experience in a highly technical role. They will also be comfortable gaining and maintain professional qualifications.

Archax is a highly regulated fintech scale-up so experience of working in a rapidly evolving fluid company is vital. The successful applicant must have experience in a firm that has delivered product to external customers. Knowledge and Experience Required:

• 2-3 years + experience as a hands-on Technical Support Engineer/Application Support Analyst
• Hands on experience administering Linux and Windows estates
• Excellent problem-solving and communication skills
• Networking knowledge
• Hands-on experience administering Office365 platform and applications
• Understanding and experience with the administration of SQL databases
• Experience with task automation, leveraging Python, Bash and/or PowerShell
• Experience with monitoring tools - PRTG, Grafana, OpenSearch, Prometheus.

Beneficial Experience:

• Hands-on experience with Amazon Web Services
• Hands-on experience with Kubernetes/containerised environments
• Experience with No-Code tools such as Retool or Appsmith
• Experience with SOC2/ISO 27001 Certifications.

Other required Skillsets/Traits:

• Experienced in taking ownership, responsibility and accountability of projects end to end.
• Excellent project management skills
• Strong written and verbal communication skills
• Strong analytical skills including problem solving and solution-orientated thinking
• Able to use initiative, work unsupervised and comfortable taking responsibility
• Energetic personality with the drive to effect change and develop relationships across all levels of the business
• Degree or relevant industry qualification

Benefits:

• Competitive salary
• Discretionary bonus
• Company pension scheme
• Comprehensive private healthcare scheme
• Death in service benefit
• 25 days holiday. Increasing by one day each year up to 30 days
• Extra day's holiday for birthday
• Being part of an entrepreneurial, exciting, fast-growing, and future thinking company
• Opportunities to attend events representing Archax and its vision
• Encouragement and support in your personal career development and industry knowledge

Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.