System Technician - M25 - Potters bar

About the role

We are looking for a System Technician to support the administration, maintenance, and operation of the Brightly Confirm system for the M25 Strategic Road Network.

This role is crucial in ensuring data accuracy, troubleshooting issues, and assisting users with system functionality. Working under the System Administrator, you will provide frontline technical support, contribute to system improvements, and help maintain the reliability of the asset management system.

Can be based at Dartford, Leatherhead or South Mimms office.

What you'll be doing

• User Support: Assist system users, including maintenance teams and planners, with queries and troubleshooting basic issues.


• Data Management: Input, validate, and maintain accurate records of assets, inspections, and work orders within Confirm.


• System Monitoring: Support the System Administrator in monitoring system performance, identifying issues, and escalating where necessary.


• Training & Guidance: Provide basic training to end-users on system functionality and best practices.


• Configuration Support: Assist in updating workflows, templates, and settings within the system as directed.


• Reporting & Analysis: Help generate system reports and dashboards for management and operational teams.

Who we're looking for

• Experience working with Brightly Confirm or similar asset management/maintenance management systems.


• Strong attention to detail with experience in data entry, validation, and reporting.


• Basic IT troubleshooting skills and an understanding of database structures.


• Experience in highways, transportation, or infrastructure industries.


• Basic SQL knowledge and an understanding of system integrations.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: