System Service Representative - Customer Engineer

System Service Representative - Customer Engineer (Location: Hitchin)

Hours: Full Time

Pay: £30,000 (Gross) a shift allowance of £14,000 per year (paid £1,166.67 per month before tax and deductions)

Join Our Client's Reputed Team!

Our client is hiring for a friendly and professional System Service Representative to join their Customer Engineering team. This is a fantastic opportunity to develop your technical support skills across a variety of multi-vendor hardware platforms, including servers, storage, network equipment, and more.

What you'll be doing:

• Providing hardware installation and break-fix support for diverse IT equipment in client environments.
• Assisting senior engineers with technical support activities across products like hand-held devices, laptops, servers, and network gear.
• Developing broad technical expertise in Data Centre hardware, including servers, power supplies, and storage solutions.
• Working within a shift pattern that covers 24/7 maintenance, including late shifts and weekends, supporting clients effectively.
• Following manual handling practices and using hand tools and test equipment to diagnose and resolve issues.
• Maintaining security awareness and working independently to meet service level targets.
• Communicating clearly with clients and team members, upholding the brand's professional image.

What you'll bring:

• Manual dexterity and ability to handle hardware safely and effectively.
• Strong problem-solving and analytical skills, with a creative approach to troubleshooting.
• Flexibility to work varied hours and shifts, with full support from the team.
• A full UK driving licence and willingness to travel within the designated regions.
• Good IT knowledge and the ability to work independently while being supported remotely.
• Excellent communication skills suited to engaging with different audiences.
• Security clearance may be required.

Preferred skills:

• Troubleshooting expertise with proven resolution delivery.
• Client-facing experience.
• Experience working on multi-vendor products or Cisco network equipment is advantageous but not essential.

What we offer:

• Full training to build your technical support capabilities.
• Opportunities to grow your skills in a dynamic environment.
• Supportive team culture with flexible working hours.

If you're eager to kick-start or advance your career in technical support and enjoy working in a collaborative environment, we'd love to hear from you! Apply now to join a leading organisation committed to excellence in customer service.