SVP, Head of Security Operations, Risk and Controls

Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably.

At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.

We are seeking a Client facing and strategically mindedSVP, Head of Security Ops, Risk & Controls to lead the structuredoversight, operational assurance, and continuous improvement of our SaaSplatform. This role will sit at the heart of our operational governance model, workingwith both new and existing clients, owning key pillars such as securityoperations, release governance, quality assurance, disaster recovery, auditcoordination, SLA conformance, and the definition of technical and operationalsecurity standards across the SaaS business.
Reporting to the CTO, SaaS, this role will partner closelywith Group-wide functions including GRC, Legal, Finance, QA, and Engineering toensure secure, resilient, and high-quality SaaS delivery.

Operational Risk& Security Oversight

• Own the governance of operational security and threat readiness in partnership with the CISO.
  
• Define, maintain, and enforce security standards for the SaaS organisation, including technical standards, secure configuration baselines, and operational controls.
  
• Ensure these standards are consistently implemented across product, platform, DevOps, and client delivery teams.
  
• Lead the development of risk-informed operational controls aligned to regulatory and enterprise risk frameworks.
  

Release Management& Change Governance

• Govern the release and change management lifecycle to ensure structured risk reviews, approvals, traceability, and audit readiness.
  
• Partner with platform and engineering teams to embed control requirements into DevOps workflows and continuous delivery pipelines.
  
• Support critical delivery milestones such as UTP2 and client go-lives through structured oversight.
  

Disaster Recovery& Business Continuity

• Own the definition, implementation, and periodic testing of disaster recovery and business continuity strategies.
  
• Ensure operational readiness across all critical systems and maintain alignment with client and regulatory expectations.
  

Audit Leadership& Client Assurance

• Lead the coordination and response for internal, external, and client audits.
  
• Partner with GRC, Legal, and Finance to ensure evidence collection, tracking of findings, and timely remediation.
  
• Serve as a single point of operational assurance for client-facing control queries.
  

Quality Assurance& Platform Testing Strategy

• Own the QA governance model and testing strategy across the SaaS platform, aligned to product and engineering objectives.
  
• Drive quality outcomes tied to delivery milestones such as UTP2, client onboarding, and infrastructure transformation.
  
• Implement continuous improvement processes informed by testing outcomes and operational metrics.
  

SLA Management &Root Cause Analysis

• Monitor service performance against defined SLAs, ensuring proactive tracking and reporting to senior stakeholders.
  
• Lead structured Root Cause Analysis (RCA) processes following service incidents, and drive implementation of remediation actions and preventative controls.
  

Control EnvironmentOwnership

• Continually review and strengthen the internal control environment across SaaS operations and client services.
  
• Identify control gaps, own remediation plans, and ensure alignment with industry standards (e.g. ISO 27001, SOC 2, PCI-DSS).
  
• Ensure visibility and adherence to controls across all support functions.
  

Cross-FunctionalCollaboration & Strategic Reporting

• Collaborate across business, legal, compliance, and technology teams to align on priorities and unify the operational governance approach.
  
• Deliver structured, actionable reporting to senior leadership on security posture, control performance, audit status, platform quality, SLA outcomes, and risk mitigation.

• Provenleadership experience in IT operations, service governance, or operational riskwithin a regulated or SaaS business environment.
  
• Deepunderstanding of security operations, release governance, disaster recovery,QA, and audit management.
  
• Demonstratedsuccess in defining and implementing security and technical standards in a SaaSor cloud-first environment.
  
• Experiencemanaging internal, external, and client audits across technology andoperational domains.
  
• Workingknowledge of frameworks such as ISO 27001, SOC 2, PCI-DSS, and relevantfinancial services regulations.
  
• Strongtrack record of SLA monitoring, incident response, and continuous serviceimprovement.
  
• Excellentcross-functional collaboration and External stakeholder management skills.
  
• Executive-levelreporting, communication, and presentation capabilities.
  
• Highlystructured, outcome-driven mindset with a focus on resilience, quality, andrisk reduction.

• Careabout delivering secure, resilient, and high-quality SaaS solutions for our clients
• Committo upholding the highest standards of operational governance and security
• Collaboratewith cross-functional teams-engineering, legal, compliance, GRC, finance, and client delivery
• Challenge yourself and others to continuously improve our control environment, question assumptions, and push for higher levels of resilience, quality, and operational maturity

• Maternity leave:Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Civil Partnership:1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  
• Family care:4 weeks of paid family care leave
  
• Recharge days:4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave:2 weeks of paid leave each year for study or personal development

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