Sustainability Professional, Delivery Manager

• Work as an inspiring manager to ensure Skills Coaches are supported and feel confident in delivering training and assessment.
• Effectively manage and develop your team towards agreed levels of performance / KPIs and to the required standards.
• Ensure all activities continually meet the needs of our learners and be responsible for maintaining the quality assurance of our qualifications.
• Support the Head of Portfolio in planning and delivering a high-quality curriculum and learning experience.
• Ensure resources and training materials give opportunities for Skills Coaches to support their apprentices to be successful.
• Support Skills Coaches with learners at risk and act as a point of escalation to resolve issues and risks with clients.
• Produce IQA and observation feedback reports for your team, identifying areas for improvement and sourcing CPD opportunities.
• Successfully guide Skills Coaches through the requirements of the Assessment Plan for relevant Apprenticeship Standards.
• Work with the Head of Portfolio to manage the relationship with the relevant Assessment Organisation.
• Support the Hiring Manager in recruiting the best coaches for the programmes that you deliver.
• Support with programme reviews where relevant.

Requirements

• Knowledge of Apprenticeship-related regulations, standards and IQA processes
• Knowledge of apprenticeship delivery, and of the role of Skills Coaches/ Tutors.
• Knowledge of the L4 Corporate Responsibility & Sustainability Practitioner standard
• Previous management or supervisory experience
• Strong background in managing high-quality learning programmes
• Have excellent IT skills and relevant technical knowledge.
• A good understanding of using Salesforce would be an advantage
• Communicate effectively with people at all levels from apprentices to the Managing Director, and do so with compassion, maturity and professionalism.
• Exceptional organisational and communication skills
• Ability to work independently/problem-solving
• Be innovative and bring new ideas and drive continuous quality improvement
• Be passionate about helping people start their careers at amazing companies and this inspires you to deliver the best training possible
• Demonstrates commitment to our values and expected behaviours.

Core Competencies

Demonstrates expertise in managing and developing teams of Skills Coaches to deliver high-quality training and assessment aligned with Apprenticeship Standards. Proficient in quality assurance processes and committed to continuous improvement in learning programs.

Highest-signal resume keywords

• Knowledge Of Apprenticeship-Related Regulations
• Management Of High-Quality Learning Programmes
• IQA Processes
• Salesforce Proficiency
• Exceptional Communication Skills

Hard Skills

• Apprenticeship Delivery
• Quality Assurance
• Curriculum Planning
• Performance Management
• Training Material Development

Soft Skills

• Organizational Skills
• Problem-Solving
• Innovative Thinking
• Compassionate Communication
• Team Leadership

Industry Keywords

• Skills Coaches
• Apprenticeship Standards
• Corporate Responsibility & Sustainability Practitioner Standard
• Continuous Quality Improvement

Tools & Technologies

• Salesforce