Survey Instruction Manager

Job Description

We manage property survey and valuation instructions for clients across the UK. We coordinate a trusted panel of surveyors and valuers and deliver a smooth, professional experience for brokers, lenders, and property owners. Our work is fast-paced, detail-critical, and client-facing - and we pride ourselves on doing it well.

We are looking for a sharp, reliable, and confident Instruction Manager to join our office-based team and own the process from enquiry to completion.

About the Role:

This role involves managing each survey instruction from A to Z. You'll handle client enquiries, assign the appropriate surveyor, monitor progress, and keep all parties updated. It requires excellent communication skills, professional discretion, and the ability to juggle tasks without dropping the ball.

This is not a junior admin role - you'll be taking full responsibility for each case and expected to follow through independently.

Key Responsibilities:

• Handle incoming enquiries via phone and email
• Assign surveyors based on job type, location, and availability
• Monitor each instruction from start to finish
• Communicate with clients, surveyors, brokers, and lenders
• Chase outstanding tasks, updates, or documents as needed
• Maintain clear and accurate records
• Represent the company professionally at all times

Experience and skills Required

You Must Have:

• 2+ years' experience in admin, client services, or coordination
• Excellent written and spoken English
• Strong attention to detail - accuracy is essential
• Confidence making phone calls and chasing updates
• Ability to manage multiple cases with calm and control
• A proactive mindset - you don't wait to be told what to do
• Full-time availability (office-based, no remote/hybrid)

Bonus Points For:

• Experience in property, surveying, mortgage, or legal admin
• Familiarity with CRM systems or instruction workflows