Supporter Stewardship Agent

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?
At Dogs Trust, we re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK.
We re looking for a Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?
As a Supporter Stewardship Agent, you will:

• have meaningful conversations with our supporters taking donations, answering questions, sharing your love of dogs, and resolving queries.
• set up, amend, and maintain supporter records using our database (Salesforce).
• liaise with other teams and departments to ensure supporter queries are resolved efficiently
• support our Gift Processing team with donation handling and administration during peak periods.

Could this be you?
To be successful in this role, you ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters. A team player with strong problem-solving skills, you ll also have a keen eye for detail and good numeracy skills. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases (although not essential, Salesforce knowledge is desirable).

About Dogs Trust
We love dogs. That s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It s what we ve been doing since 1891 and how we ve grown to become the UK s leading dog charity, helping 12,000 loyal friends find their forever homes every year.