Supporter Experience Officer

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

About the role

As a Supporter Experience Officer, you will be focused on:

• Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers
• Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
• Providing a professional, speedy, and appropriate response and thanking service
• Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements

About you

You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.

You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.

To be considered for this role you will need to have:

• Educated to GCSE standard, or equivalent - English essential
• NVQ Level 2 Customer Service skills, or equivalent (desirable)
• Proven customer service skills - telephone and administration
• Contact Centre experience desirable
• Experience of working in an office-based environment
• Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.

Previous candidates need not apply.