Supporter Care Officer

Temporary Supporter Care Officer Rate: £14.40 per hour Contract: Temporary 1st to 31st March Location: Bristol (hybrid approx. 2 days per week in the Bristol hub, remainder home-based)

We re working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.

This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.

The role Reporting to the Supporter Care Manager, you ll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.

Key responsibilities Acting as first point of contact for supporter enquiries via phone, email and social media

Delivering high-quality customer service and stewardship in all interactions

Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses

Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences

Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance

Thanking donors for their support, including phone conversations that enhance supporter engagement and experience

Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate

Providing customer service for e-commerce activity, including order queries and phone orders

Handling complaints in line with organisational procedures

Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required

Ensuring compliance with fundraising regulations and data protection legislation

About you You ll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.

Essential experience:

Handling enquiries via phone, email and digital channels

Complaint handling and resolution

Building effective working relationships with internal stakeholders

Knowledge:

Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly)

An interest in the mission and values of the charity sector

Skills:

Excellent written and verbal communication

Strong IT skills (Word, Excel, Outlook)

Experience using a CRM

Ability to work independently and manage your workload

A genuine commitment to delivering outstanding supporter care

Applications will be reviewed on a rolling basis so please apply without delay.