Supporter Care Officer

Temporary Supporter Care Officer - £14.20/hour - Bristol/Hybrid

Contract: Temporary, full-time (35 hours/week)
Rate: £14.20/hour + holiday pay
Location: Bristol - hybrid (2 days/week in the Bristol hub)
Start date: ASAP

Our charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.

The role
You'll be the friendly, helpful first point of contact for supporters - answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity's e-commerce shop. You'll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.

Key responsibilities:

• Respond promptly to supporter enquiries across multiple channels

• Update and maintain the supporter database (Donorflex) with accurate contact and donation details

• Process and reconcile donations, ensuring prompt banking and thanking of donors

• Provide first-line support for legacy and in-memory gifts

• Support e-commerce customers with orders and enquiries

• Handle complaints professionally and in line with procedures

• Collaborate with fundraising teams on projects, ensuring excellent customer service

• Monitor compliance with fundraising regulations and data protection legislation

We're looking for someone with:

• Experience in a customer service role, handling enquiries via phone, email, and digital channels

• Strong written and verbal communication skills

• Excellent IT literacy, including Microsoft Word, Excel, and Outlook

• Experience with CRM systems

• Understanding of GDPR and fundraising regulations (or willingness to learn)

• Ability to work independently and plan effectively

• A commitment to delivering high-quality supporter care

If you're passionate about great customer service and supporting a charity's mission, we'd love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay.

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