Supported Housing Manager

We are recruiting on behalf of agrowing supported housing organisation in Wiltshirethat provides accommodation and support toex-military veterans, helping to reduce homelessness and support residents as they transition back into civilian life.

The organisation currently operates a44-unit supported housing schemeand has ambitious plans to expand its services. They are now looking for an experiencedSupported Housing Managerto take responsibility for the day-to-day management of the scheme and lead the on-site team.

This is an excellent opportunity for an experienced housing professional to join an organisation at an exciting stage of its development and play a key role in its continued growth.

Key Responsibilities of a Supported Housing Manager:

• Take overall day-to-day responsibility for the44-unit supported housing scheme.
• Manage and support the on-site team, includingHousing Support Workers, administration staff and a caretaker.
• Provide effective leadership, guidance and supervision to the team.
• Oversee the delivery ofsupported housing and intensive housing management.
• Ensure effective processes are in place forresident sign-ups, move-ins, welfare checks, risk assessments and tenancy management.
• Oversee housing administration, records, compliance and case management.
• Ensure residents receive appropriate support withHousing Benefit, Universal Credit and wider welfare matters.
• Monitor rent, tenancy and housing management issues and ensure these are dealt with appropriately.
• Ensure the service operates in line withsafeguarding, health and safety, compliance and organisational procedures.
• Liaise with local authorities, housing teams, benefits departments and external agencies.
• Develop and improve systems and processes across the supported housing service.
• Identify opportunities to improve service delivery and contribute to the organisation'sexpansion plans.
• Maintain high standards across the scheme and ensure issues are identified and resolved promptly.

Candidate Requirements:

• Previous experience managing asupported housing, supported accommodation or housing service.
• Experience managing or supervising asmall multidisciplinary team.
• Strong understanding ofsupported housing and intensive housing management.
• Good knowledge ofHousing Benefit, Universal Credit and the wider benefits system.
• Experience managinghousing administration, tenancy processes and compliance.
• Understanding oftenancy sustainment, safeguarding, risk management and resident welfare.
• Experience working within ahousing association, local authority, homelessness service or supported housing provider.
• Strong leadership, organisational and problem-solving skills.
• Confident managing staff, residents and external stakeholders.
• Ability to take ownership of the day-to-day running of a housing service.
• Empathetic, resilient and professional, with the ability to manage challenging situations.
• Experience supportingveterans or ex-military personnelwould be advantageous.
• A proactive approach with the ability to helpdevelop and grow the service.

This Supported Housing Manager is a fantastic opportunity to join agrowing organisation with ambitious plans to expand its supported housing provision.

You will have responsibility for an established44-unit scheme, managing the on-site team and playing a key role in developing the service, improving processes and supporting future growth.