Support Team Manager

Support Team Manager page is loaded Support Team Managerlocations: Leicester (New Walk)time type: Full timeposted on: Posted Yesterdayjob requisition id: R3860 Support Services Manager Leicester Permanent full-time office based competitive salaryMattioli Woods is a respected, FCA-regulated wealth management firm - and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, - including supporting acquisition activity as we continue to grow. What you'll be doing: leading daily operations: - morning briefings, task allocation, post handling and team priorities holding regular 1-1s, reviews and performance conversations that genuinely help people grow designing and implementing training plans and building a team culture known for progression managing key supplier relationships and contracts, including Royal Mail and franking agreements supporting merger integration: - facilitating planning discussions and ensuring acquired businesses are onboarded smoothly spotting inefficiencies and leading improvement initiatives from start to finish What we're looking for: proven people management experience: - you coach, develop and hold your team to high standards strong organisational skills and the ability to stay calm when priorities compete clear, credible communication at all levels - with your team, senior stakeholders and external partners a proactive, solutions-focused approach; - you don't wait to be asked the resilience to handle escalations and make sound decisions independently experience in a service environment; financial services is a bonusThis isn't a back-office position, - it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation. Perks and benefits competitive salary (depending on experience) 34.5-hour working week health cash plan (Core Level 1) 5% employer/5% employee pension 4x salary life assurance and group income protection 25 days' holiday plus statutory (increasing with service) training and development opportunities a supportive, collaborative team environment Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there is a role that seems like a good match.We know that finding the right role can be overwhelming. As a result, we want all candidates - from entry-level to leadership - to experience a fair and transparent recruitment process.Our selection process is an important part of our culture. We have therefore broken it down, mapping out the process your application may follow.