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Support Team Lead (Tech)

Posted 1 hour 31 minutes ago by Tria Recruitment

£35,000 - £40,000 Annual
Permanent
Not Specified
Other
Somerset, Bristol, United Kingdom, BS483
Job Description

Support Team Lead (Technical Support - Servers)

Bristol (On-site) | £40,000

We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.

This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.

What you'll be doing:

  • Leading and developing a team of technical support engineers
  • Acting as the escalation point for complex server-related issues
  • Ensuring support tickets are resolved within SLAs
  • Improving support processes, documentation, and KPIs
  • Working closely with engineering and production teams to resolve root causes
  • Supporting key customers and handling high-priority incidents

What we're looking for:

  • Experience in technical support (Servers/datacentre hardware preferred)
  • Previous team leadership or supervisory experience
  • Strong knowledge of server hardware, RAID, and system troubleshooting
  • Familiarity with Linux/Windows Server and networking basics
  • Excellent communication and problem-solving skills

Nice to have:

  • Experience in an SME or manufacturing environment
  • Knowledge of tools like IPMI, iDRAC
  • IT certifications (eg, CompTIA, Linux, Microsoft)

Click apply if you are interested in starting something new.

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