Support Officer - Administrator & Clerical

Support Officer
Work Type: 3 months Full time - onsite
Location: Stevenage, SG1 2FQ

About the Role

We're looking for an organised and proactive Support Officer to join in a key administrative role that helps keep services running smoothly behind the scenes.

This is a fantastic opportunity for someone who enjoys variety, takes pride in their work, and thrives in a busy office environment. You'll play an important part in supporting day to day operations, providing excellent customer service, and ensuring information is accurate, timely, and handled with care.

Responsibilities

1. Upload and maintain Education Health and Care Plans (EHCPs) within the Resource Allocation System database through a web-based portal.
2. Accurately record results, track updates, and maintain supporting databases for moderation and review processes.
3. Identify, flag, and elevate data outliers, discrepancies, or uncertainties for further investigation and validation.
4. Support moderation activities by supplying accurate data and aiding with retrospective database updates where required.
5. Ensure data integrity, confidentiality, and compliance while handling sensitive educational and healthcare information.

Essential Skills

1. Strong administrative and data entry skills with excellent attention to detail and accuracy.
2. Experience using databases, web based systems, and Microsoft Office applications.
3. Ability to identify inconsistencies, analyse information, and highlight issues effectively.
4. Good organisational and time management skills, with the ability to manage repetitive tasks efficiently.
5. Strong communication and teamwork skills to support moderation processes and collaborate with stakeholders.