Support Manager TUN

Overview Post Title

Support Manager TUN

Post Status:

SPC

Department:

TUN

Location:

Beaumont Hospital, Dublin 9, Ireland

Reports to:

Business Manager TUN

Salary:

Appointment will be made on the Grade VI salary scale

(€58, 477 - €71,442) at a point in line with Government pay policy.

Hours of work:

Full-Time 35 Hours per Week

Closing Date:

12 Noon on Friday 21st August, 2026.

Position Summary: Key components of the role will involve

1. The clinical Support manager is a key role managing and developing the day to day function of the clinical support staff in the Directorate. The post holder will work on behalf of the Business manager and the directorate management team as required.

2. Management of staff training, development, performance etc.

3. Staff Recruitment, Contracts, Increments, monitoring and disciplinary intervention where necessary.

4. Effective communication with administration support staff, the directorate management team and corporate services.

5. Change management including review and optimisation of work practices in conjunction with staff.

6. Data management including auditing, data quality management and management information preparation and interpretation.

7. Aware of the directorate KPI's, goals and objectives and working with the directorate management team to achieve same.

8. Identification and management of risks including escalation where necessary.

9. Support and participation in directorate projects taking on a project management role where appropriate.

Responsibilities Operational management

• Responsible for the management of the Administrative Function of the Directorate ensuring the efficient and effective day to day running of the Unit, matching resources to need with flexibility to respond to workload pressures.
• Responsible for the effective implementation of HR guidelines, policies and procedures in relation to the management and support of administration support staff Projects/Service Developments.

Projects/Service Developments

• Support the operational implementation of new service initiatives, including liaising with stakeholders, developing operational policies and guidelines as required.
• Identifying opportunities for work process improvement, initiating and management of steps to achieve same.
• To lead projects which improve the quality of services provided to patients undertaking reviews of policies and procedures ensuring best fit for the directorate whilst ensuring they are in keeping with Beaumont Hospitals protocols.

Human Resources/Workforce Planning

• To appropriately manage the administration support resources to ensure that optimal service.
• Delivery is being achieved within headcount, preparing motivating and guiding individuals or groups towards hospital objectives.
• To be accountable for the effective use of resources, alerting the Business Manager in respect of imminent budgetary overspends.
• Maximise the contribution of staff by developing systems for performance appraisal, personal.
• Development, individual and organisational development.
• Ensure that the responsibilities and objectives for direct reports are clearly defined and understood - job descriptions and person specifications up-to- date.
• In partnership with the HR, develop local strategies for the recruitment and retention of staff.
• Act as a point of contact for staff on human resource issues in accordance with HR policies and procedures.
• Be responsible for managing sickness and absence in accordance with hospital policy, performing analysis , highlighting trends and investigating same where necessary.
• Work with the appropriate areas to streamline directorates approach to recruitment, replacement etc.

Staff Development/Training

• Be responsible for facilitating all staff to continue their education and personal development to support improved organisational performance.
• Ensure the involvement of all staff through open and direct communication Data Quality Management.

Data Quality Management

• To ensure that the quality of data regarding all activity within the sphere of responsibility of the Directorate is of the highest quality and that individual managers and staff understand their roles and responsibilities with respect to data accuracy.
• Prepare, validate and interpret data for auditing, service assessment for use within the hospital or externally.

Planning and Development

• To provide frontline general management advice and support to the Directorate Management Team which includes human resource and workforce planning support.
• Develop and maintain links with the appropriate corporate functions of the hospital and with the other directorates.
• Participate in the development of the annual business plan for the Directorate.
• Awareness of the Directorate KPI's, goals and objectives in the context of the overall hospital.
• Framework and work with the directorate management team to achieve same Quality Management.

Quality Management

• Participate as part of the directorates risk management framework taking on responsibility to identify risks, recommend solutions and to accomplish closure of same.
• Participation in local risk management initiatives to monitor clinical and non-clinical issues with the Directorate i.e. Health & Safety, Infection Control, Occupational Health, Fire Safety, environmental and organisational risks.
• Be familiar with the appropriate standards in relation to evaluation of infection control data, compliance with hygiene audits and the hospital's infection control policies and procedures etc. and ensure that these are communicated appropriately to administration support staff.
• To co-ordinate the processing of adverse incidents within the Directorate ensuring that they are investigated promptly, respecting confidentiality, instigating preventative action where necessary to fulfil IQS policies and procedures.
• To support and participate in the development of Standard Operating Procedures (either within the directorate or in conjunction with directorates).

General Duties

• Promote equal opportunity and adherence to best practice employment and approaches to managing and implementing change utilising the team based performance management approach where appropriate.
• Act with digression and integrity at all times in relation to sensitive data linked to the directorate or the hospital.

The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list. This job description may be subject to change in the light of changing circumstances and in consultation with the post holder.

Qualifications Selection Criteria:

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

• Have satisfactory experience as a clerical officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004Leaving certificate or equivalent
• Have obtained a pass (Grade D) in at least five subjects form the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish 1 . Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination
• Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction
• Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained Qualifications and Quality Ireland (QQI)

Desirable:

• Hospital experience.
• Qualifications: Leaving certificate or equivalent.
• Experience: Day-to-day people management including appraisal and objective setting, recruitment and retention.
• 2 years' experience in a supervisory role.
• Development: Willingness to undertake training and development as identified in order to progress personal and professional development.
• Special Knowledge: Preparing, developing and interpreting management information. Awareness of key policies and procedures to include access to services, Health and Safety, HR Guidance and Governance etc.
• Behaviours: Negotiation and influencing skills and diplomacy.
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding team.
• Working well under pressure of time and resources.
• Fair, honest and consistent in approach.
• Self-management, demonstrating resilience.
• Practical Skills: Change management skills.
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate monthly performance EMG reports.
• IT competent.
• Aptitude: Able to communicate in a highly complex service relating information to senior managers and external customers.
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