Support Manager

Monday - Friday 37.5 Hours Per Week Term Time Only

Full Time

Bradwell Rd, England, PE3 9PY

£30000 per annum

At Jack Hunt Academy within Taylor Shaw, we believe healthy food fuels young minds, and we're passionate about serving delicious, nutritious meals in schools and colleges across the UK. Every meal is fresh, sustainable, and packed with goodness - because we know young people deserve the best.

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List, and two suitable references.

As a Support Manager, you will be responsible for overseeing the delivery of high-quality support services across the organisation. You'll lead a team to ensure user needs are met efficiently and effectively, driving performance, continuous improvement, and excellent customer service.

• Manage and lead the day-to-day operations of the support team, ensuring timely resolution of queries and issues
• Monitor team performance and service levels, implementing improvements where needed
• Act as a point of escalation for complex or high-priority support requests
• Develop and maintain processes to improve efficiency and consistency in service delivery
• Support the onboarding and training of new team members
• Collaborate with internal departments to understand support needs and align services accordingly
• Produce regular reports and insights on support activity, trends, and KPIs
• Ensure compliance with internal policies and relevant regulations
• Promote a user-focused culture of responsiveness, clarity, and professionalism
• Lead or contribute to projects involving new tools, processes, or service enhancements

Job ID: 5960

What can you bring?

• Proven experience in a support, service, or team management role
• Strong leadership and team development skills
• Excellent problem-solving and organisational abilities
• Clear and confident communication skills, both written and verbal
• A proactive, customer-focused approach
• Experience managing service performance and driving continuous improvement
• Ability to work effectively with stakeholders at all levels
• Knowledge of service desk, support, or administrative environments (sector-specific knowledge is a plus)

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - Flexibility around family life with holidays that match the school calendar.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here!Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!