Support Engineering Lead - Drive Scalable Reliability & Impact

Heidi Health Corp. in London is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems, triaging and resolving the hardest issues while turning signals into durable product improvements.

This high-agency, player-coach role requires coaching engineers, raising investigation quality, and building scalable runbooks and tooling. You'll partner with Support, Success, Product, and Engineering to keep Heidi reliable at scale.