Support Engineer II, TFS-TAS-Flare

Transportation Financial Systems (TFS) owns the technology components that perform the financial activities for transportation business. These systems are used across all transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments, and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop a global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from the financial world and financial complexities from logistics. There are ample opportunities in the team to build domain expertise in financial systems as well as transportation.

Primary responsibilities include: troubleshooting, diagnosing, and fixing production software issues; developing monitoring solutions; performing software maintenance and configuration; implementing fixes for internally developed code (Perl, Ruby, Java); performing SQL queries; updating, tracking, and resolving technical challenges. Responsibilities also include collaborating with development teams on Amazon Corporate and Divisional Software projects, updating/enhancing current software, automating support processes, and documenting systems.

Ideal candidate qualities: detail-oriented, excellent verbal and written communication skills, strong organizational skills, ability to manage multiple tasks simultaneously, work independently, and maintain professionalism under pressure. Must proactively identify potential problems and implement solutions to prevent outages. Ability to prioritize projects accurately, make sound judgments, improve customer experience, and ensure tasks are completed efficiently.

Basic Qualifications

• 2+ years of software development or technical support experience
• Bachelor's degree in engineering or equivalent
• Experience troubleshooting and debugging technical systems
• Experience in Unix

Preferred Qualifications

• Experience with AWS, networks, and operating systems

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Posted dates: April 8, 2025; April 10, 2025; April 14, 2025; May 6, 2025; February 25, 2025. All updates occurred within the last few hours to days.

Amazon is an equal opportunity employer and values diversity and inclusion in the workplace.