Support Desk Administrator

I'm working with a worldwide name who have just implemented Salesforce Sales and Service Cloud across their business. This company are a leading logistics firm, and have over 1000 users. As a Support Desk Administrator, you'll work closely with the business users to resolve issues efficiently and improve the user experience.

Key Responsibilities

• Provide first and second line support for Salesforce users across the business
• Manage Salesforce user accounts, profiles and permissions
• Resolve user issues and service requests
• Maintain support documentation, guides and articles

Experience and Qualifications

• Experience supporting Salesforce users in a business environment
• Strong understanding of Salesforce administration tasks
• Experience working with ticketing systems
• Salesforce Administration Cert (Desirable)