Support Coordinator

Responsibilities

• Provide support coordination by devising personalised support plans to address challenges and find solutions to enhance the older persons' quality of life.
• Provide access to ALONE's services while coordinating and enabling older people to access other services in the community.
• Advocate for older people's needs within health, social care, and welfare services, working to streamline access and enhance service delivery.
• Establish and nurture strong referral relationships with both statutory and non statutory agencies in the designated area, fostering collaboration and access to a wider range of support services.
• Develop and maintain efficient referral pathways for ALONE's Support Coordination services, optimising service coordination.
• Adhere to ALONE's Quality management systems and policies, ensuring a consistent and high quality service delivery approach.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximise the reach and impact of support services for older people.
• Deliver thorough and timely reports on service developments, challenges and achievements.
• Manage the distribution and installation of technology that enhances older people's well being and safety.
• Maintain records on ALONE's CRM database, capturing essential details to inform service delivery and future strategies.

Requirements

• Demonstrated passion for improving the lives of older people and commitment to ALONE's mission.
• Problem solving skills, focusing on efficient needs assessment and resource allocation.
• Excellent communication abilities (both written and verbal), fostering partnerships and negotiating effectively with diverse stakeholders.
• Proficiency in utilising technology and data management systems, enhancing service efficiency and reporting accuracy.
• Good organisational and multitasking skills, with a solution focused approach to complex challenges.
• Keen attention to detail, enabling accurate record keeping and effective service monitoring.
• Enthusiasm for setting and achieving SMART targets that maximize the positive impact on older individuals.
• Self starter with a capacity to work well with stakeholders.
• Must have a full clean driving licence and own transport.

Core Competencies

Demonstrates expertise in support coordination for older individuals, focusing on personalized support plans, effective service delivery, and strong stakeholder collaboration. Proficient in utilizing technology and data management systems to enhance service efficiency and achieve measurable outcomes.