Support Co-Ordinator

Support Co-Ordinator

Salary

£46,000 pro rata

Location

Belfast or London

Working Pattern

This role is part time, working 3 or 4 days per week (21 up to 28 hrs). The role may include occasional out-of-core-hours working.

Contract Type

This role is offered on a permanent contract. Secondment arrangements from other organisations will also be considered, including employer pension contributions.

Closing Date

Sunday 1 February 2026, 11.59pm

Interview Date

w/c 9th February 2026

The Role

The Commission is seeking an organized, dynamic individual with experience supporting teams and people, to oversee, manage and develop how the Commission provides support to requesting individuals. This includes the Independent Emotional Support Service provided by Mindwise NI.

This role is crucial to supporting requesting individuals (victims, survivors and their families) during their engagement with the Commission.

The Support Co-ordinator will be registered with the BACP or equivalent and will be required to provide support to requesting individuals and ensure how others deliver support is in line with the trauma informed and resiliency focused model. This will include developing, challenging and supporting operational teams, integrating a culture of supporting and equipping for response to trauma and stress into the Commission. To ensure quality standards, the Support Co-ordinator will ensure data and research, qualitative and quantitative, provides the evidence needed for learning and improvement. The Support Co-ordinator will contribute to the development of the TRIM vision as the Commission resets in line with new legislation.

The Support Co-ordinator will focus on the following critical areas:

1. Contract oversight, support development and partnership working, including externally with victim and survivor groups and internally with the safeguarding team.

2. Clinical and strategic insights, developed from team working and engagement with requesting individuals, including development and analysis of service data, ensuring requesting individual's voices are heard and building referral networks for requesting individuals and witnesses.

3. Leadership and learning, collaborating with teams across the Commission to integrate trauma and resiliency support and learning and adopt reflective space for learning and development, reducing the risk of vicarious trauma. This will include providing learning opportunities for requesting individuals, empowering them and improving choice and wellbeing, reducing the risk of re-traumatisation.

The role requires collaborative working and the ability to ensure delivery while developing practice, process and people.

Purpose of the Role

You will be focused on:

a. Equipping and supporting requesting individuals throughout their journey with the Commission which requires collaborative working with Commission teams and integration of TRIM into process and practice, advising front-facing teams and delivering support directly to requesting individuals, and

b. Supporting staff and managing support through TRIM Supervision (for individuals) and TRIM Listening Conversations (reflexive group practice)

You will:

• Be the main liaison between the Commission and the commissioned service provider, ensuring contractual compliance, effective partnership working and performance management.
• Use your clinical insights and analytical skills to establish standards of cooperation, collaborating with operational teams to champion trauma informed and resiliency focused practice in all engagements and in the provision of emotional support.
• Ensure good governance standards in relation to internal service provision and engage with internal teams to increase understanding of support provision.
• Engage with HR to provide pathways into the employee support programme.
• Assist in gathering data and information about how requesting individuals are impacted by engaging with the Commission to address concerns about retraumatisation, mitigate these risks and respond. Your response will be driven by your clinical skill, your knowledge of TRIM and its resiliency skills and your knowledge of safeguarding. Where evidence indicates, you will ensure the Commission learns lessons and service provision improves.

Person Specification

Essential Criteria

• Experience managing health or wellbeing service contracts and/or teams in complex, fast-paced working environments.
• Registration with BACP, UKCP ICP (or equivalent). You should provide dates of registration, and with whom, at application.
• Experience of delivering safeguarding practice.
• An understanding of the impact of conflict and conflict related trauma and/or of delivering trauma informed mental health care.
• Familiarity with legal, justice or investigatory processes and supporting individuals through these processes.
• Experience of improving and sustaining people-focused service delivery using data, evidence and information.
• Experience of working collaboratively with stakeholders and interest groups.
• Experience of successfully managing teams

Desirable Criteria

• Experience commissioning or managing third-sector mental health or support services.
• Knowledge of or training in the Community Resiliency Model as taught by the Trauma Resource Institute, California.