Support Analyst

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.

Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world class, dynamic, and people first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership.

About the role

Reporting to the Manager, IT Systems Admin within the Infrastructure team, our Ideal candidate will carry out 1st and 2nd line tasks and have 1 2 years' experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software. The role is primarily 1st and 2nd line support but with the opportunity to assist on some server and application hosting projects.

Key business competencies

• Use of helpdesk software, dealing with common faults, following procedures, logging work done, escalating issues to 2nd/3rd line
• Experience of working to SLAs and deadlines
• EntraID (AzureAD), Networking (TCP/IP), antivirus and firewalling (MDR/EDR)
• Working with vendors and purchasing
• Ability to pick up new technology and concepts quickly
• Complete scheduled maintenance tasks
• Keeping systems documentation and procedures updated

Essential skills/experience

• 1 2 years' of 1st/2nd line experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software.
• Supporting end user devices:
  • Computers running Microsoft Windows 10/11, Apple MacOS
  • Tablets and Phones running Android and iOS
• Working knowledge of the Microsoft Office and related software, and experience supporting similar environments.
• A "well rounded" knowledge of core IT fundamentals and the ability to diagnose end users' issues quickly and come up with creative solutions to problems.

Desirable skills/experience

• Office 365 administration
• Knowledge of server operating systems (Windows Server/ Linux)
• Linux (any distribution)
• SVN/GIT
• SharePoint
• Desktop disk imaging (regardless of the solution)
• Backup software (regardless of vendor)

Why come aboard?

• healthcare plans
• private medical insurance
• ️ 27 days holiday, rising with length of service
• buy/sell holiday
• promoting work/life balance
• For more information on our full range of benefits, please visit our website Comply365_Benefits_UK.pdf