Supply Chain Client Manager

Key Areas of Responsibility Programme Management

• Day-to-day management of all Programmes
• Day-to-day management of LTP team members
• Internal and external customer liaison
• Project management and onboarding of new programmes/tools
• Monthly billing creation
• Daily, monthly, and ad hoc reporting
• Budget and cost management of programmes
• LTP system setup, improvements, and resolution of critical issues
• Maintain strong customer and supplier relationships
• Ensure documentation is received, stored, and retained in line with policy
• Customer and internal reporting and presentations

Technical

• Tool Management:
  • Maintain correct stock levels to support programmes
  • Minimise tool downtime (technical, quality, quarantine, calibration issues)
  • Design packaging and layouts fit for purpose
  • Ensure all tools meet OEM specifications
• Kit data definition based on customer data
• Packaging prototyping and sign-off
• Manage tool updates, changes, supersession, and new stock
• Supplier coordination, planning, and management

General

• Logistics and supply chain planning
• Work closely with warehouses across Europe on:
  • Stock accuracy
  • Quality control
• Oversee annual stock counts
• Ensure LTP website is accurate and up to date
• Deliver internal and external customer training
• Maintain strong customer and supplier relationships

General Responsibilities

• Communicate effectively with manager, peers, and team
• Promote a culture of:
  • Respect
  • Teamwork
  • Integrity
  • Diversity and equal opportunity
• Maintain commitment to workplace and product safety
• Take personal responsibility for safety standards
• Contribute to quality excellence across the business
• Take ownership of personal development and skills improvement
• Participate in continuous improvement initiatives
• Support delivery of safety, quality, delivery, and cost objectives
• Undertake additional duties as required

Key Competencies Qualifications

• Desirable:
  • Trained automotive technician

Relevant Experience

• Essential:
  • Logistics (warehouse/shipping operations)
  • Supplier management and liaison
• Desirable:
  • Knowledge of or interest in the automotive sector
  • Automotive workshop experience
  • Knowledge of workshop tools and equipment
  • Experience in loan tool business

Skills / Abilities

• Essential:
  • Strong organisational skills and attention to detail
  • Line management capability
  • High integrity and credibility
  • Strong interpersonal skills
  • Excellent verbal and written communication
  • Customer-focused approach
  • Proficiency in MS Office (including Excel: pivots/graphs)
  • Proactive, "can do" attitude
• Desirable:
  • Language skills (Italian preferred)

Aptitudes

• Problem solving
• Customer focus
• Organisation
• Technical/functional skills
• Priority setting
• Process management
• Time management
• Integrity and trust

Mobility

• Willingness to travel across Europe
• Flexible approach to travel