Supervisor Billing

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. From advancing life sciences research and solving complex analytical challenges to improving diagnostics and driving laboratory efficiency, we empower our customers with innovative technologies and services.

Within Thermo Fisher, our Global Business Services (GBS) Shared Services team is transforming how we work, optimizing processes, and driving productivity. With over 2300+ colleagues across five global locations, including our Sofia site, we deliver scalable, cost-effective solutions. Since its establishment in 2013, the Sofia Finance Shared Services center has been operating for over 10 years with a proven track of record of success and growth and is designed to serve our global customers across various financial functions, including Procure to Pay, Record to Report and Order to Cash.

Supervises a team of employees, administrative support and / or entry-level professionals.
Responsibilities:
• Oversight of full billing process within team to ensure timeliness and accuracy: monitors billing request status; reviews monthly unbilled and credit trackers; co-ordinates cover during team absence; ensures all internal processes relating to approvals and escalations are followed; ensures team have access to and are using available systems/tools/reports/trackers to identify billing opportunities and clear unbilled costs; ensures full and up to date billing process and guidance documentation is in place.
• Good awareness of Customer requirements: ensures team are tracking and meeting these effectively; proposes efficient solutions in meeting non-standard requirements; leads discussions when requirements cannot be met due to system limitations.
• Collaborates effectively with other teams across the organization to ensure timely resolution of all billing related queries; builds strong relationships within other functions; supports team where needed with internal and external communications.
• Drives process improvement and standardization: seeks and provides constructive feedback on improvement opportunities; highlights where further training and guidance is required across the team and wider organization and assists in delivering this; communicates regular process reminders; leads cross department meetings to improve processes; assists in the resolution of system errors, assists in the design, enhancement, defect resolution and testing of reports and RPAs; involvement in process optimization initiatives.
• Assists in recruitment efforts; co-ordinates new team member onboarding and training; provides continued support.
• Focuses on development, engagement, and retention of team: support and coaching during regular one to ones; career development discussions; goal setting and performance reviews; appropriate allocation of customers and tasks across team; soft skills training; recognition of achievements; team re-structures; promotion of teamwork through regular trainings, meetings, and social events.

Knowledge, Skills, and Abilities:
• Proficient in problem solving and prioritizing.
• Ability to work effectively with all levels of the organization.
• Knowledge of accounting/financial principles and best practices.
• Strong analytical and quantitative skills.
• Proficient Microsoft Office skills.
• Excellent communication skills both written and verbal.
• Excellent interpersonal skills.
• Ability to multi-task and handle deadlines.
• Ability to lead, coach, and mentor staff.
Policy & Strategy:
Administers and executes policies, processes, and procedures that affect subordinate employees and the workflow of the team. Requires full knowledge of own area of functional responsibility.
Liaison:
Develops and maintains strong relationships through effective communication that promote goal accomplishment; uses professional and mature communications with others; exhibits excellent listening skills; seeks out information and input from others; actively shares information with others; leads team meetings; confident in expressing ideas; identifies any breakdown in communication processes and works to resolve; clearly communicates company announcements that will impact the team.
Education and Experience:
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0
to 5 years) or equivalent and relevant combination of education, training, & experience.
1+ year of leadership responsibility.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Why Thermo Fisher Scientific?

We pride ourselves on our inclusive and collaborative culture, where every voice is valued, and ideas are encouraged. We believe that diversity and inclusion are essential for fostering innovation and driving business success. As an equal opportunity employer, we are committed to providing a workplace that is free from discrimination and harassment.

Apply today and be part of a company that is making a difference!

Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.