Supervisor

Job Title: Supervisor

Store: Bob and Berts Coleraine

Job Type: Full-time/Part-time (requires weekend/early morning flexibility)

Candidates must exceed the age of 18years old for this job role due to the mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties 1. Operational Leadership

• Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
• Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
• Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
• Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

• Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
• Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
• Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

• Act as the primary point of contact for resolving customer queries and complaints promptly.
• Uphold quality standards for all coffee beverages, food, and products served.
• Foster a welcoming and inclusive environment for all guests.
• Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
• Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
• Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

• Experience: Minimum 1-2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
• Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
• Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
• Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
• Technical: Experience with POS systems and basic math skills for cash management.
• Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements

• Ability to stand and walk for long periods (up to 8 hours).
• Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
• Eligibility to work in the UK.

Why Join Us? Our Benefits:

• 50% staff card to use on shift and with friends & family.
• Unlimited free hot drinks.
• Free cake on your birthday.
• Enhanced family friendly policies.
• Length of service recognition.
• Company pension.
• Opportunities to grow your career.