Supervisor

About the Role

Incipio curates beautiful spaces with vibrant atmospheres for great times.

Lillie's is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.

What you'll be getting up to

Lead incredible shifts, motivating and driving your team

Ensuring our guests have the best possible experience by delivering outstanding hospitality across your team

Ensuring the venue runs efficiently by setting an example and proactively leading your team and problem solving on shifts

Motivating your team by providing excellent support, training and encouragement

Working with your management team to drive sales in your venue with the support of your team

Proactive planning, preparation and briefing of the team

Bringing ideas, processes and organization to life

Attending training courses to develop your leadership skills and gain certification such as First Aid, Fire Marshalls and Personal Licenses

Bringing positive energy, professionalism, and pride to every shift

What we're looking for

Vibrant & energetic individuals

A leader, someone who enjoys setting examples and finding solutions

An insightful and impactful human, who loves to see their team achieve

A discipline for exceptional standards

A natural with guests, someone who enjoys interaction

Friendliness, playfulness and approachability

A genuine desire to deliver a great experience to our guests

WSET Desirable but not needed (we will provide WSET Level 2 for the right Person)

Benefits + Best Bits

Transparent and fair TRONC Payments

60% of our management teams are people we have progressed internally

Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio

Referral Bonus: refer a friend and once they have passed their probation you receive a bonus

Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows

Company awards to celebrate team and regular events

Incipio FC + Seasonal Socials

Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

50% discount for food and drink in all of our venues

Incipio & Inclusivity

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!