Supervisor

We are hiring a Supervisor (40 hr) in our Armani store in McArthurGlen Outlet to be responsible for the daily on-site supervision of the sales team ensuring a great customer experience.

PURPOSE

As a member of the management team, you will reporting to our Store Manager supporting the store maximizing the sales and service performance by leading from the front and being a role model to the team. You will use your knowledge and the product itself to drive the sales team and deliver a world-class service every time.

RESPONSIBILITIES

• Provide support and encouragement to the sales team to ensure they and the store meet daily, weekly, and monthly store targets.
• You will ensure you to maximize sales opportunities and deliver a world-class service every time.
• Carry out any reasonable requests made by the management to ensure the smooth and efficient running of the store.
• Support management in providing coaching sessions for the team to aid their development in luxury service.
• Follow grooming guidelines and are incorrect season uniform at all times.

DAILY OPERATIONS

• Assist management in the seamless operation of the daily running of the store by completing daily planners, setting individual targets, assigning lunch breaks, and ensuring there is optimal floor cover.
• Make sure the team complies with the company's timekeeping and attendance expectations.
• Ensure accurate operations of the tills are carried out and follow company guidelines
• Support Management in stocktake preparations and a good understanding of the process from an Operations and Loss Prevention point of view.
• Understand and achieve your sale targets, productivity, ATV, UPT, and mystery shopper results. To be reviewed and assessed by your line manager.

HOUSEKEEPING AND HEALTH & SAFETY

• Maintain the highest standards of housekeeping within the store, externally and internally and ensur Heatlh and Safety standards.
• Be aware of the store's security procedures and help protect the company's interests bringing concerns to the attention of management to minimise theft possibilities.

BEHAVIOURS FOR SUCCESS

• Motivated, energised individual with a positive attitude towards the role.
• Strong commitment to customer service and maintaining excellent store standards.
• Ability to work on own initiative and be proactive.
• Maintain a high level of communication always with clients, colleagues, and other members of management.
• Ability to coach and mentor junior members of staff.

PROFILE

• Proven experience in retail and management roles.
• Strong leadership, communication, and collaboration skills
• Comfortable leading team-building initiatives
• Knowledge of inventory management
• Competency in Microsoft Office.
• High level of English