Supervisor / Administrator

We have an opportunity at our Retirement Village for a role as Supervisor / Administrator. The purpose of this role is to provide support to the General Manager. To lead the team to ensure the highest standard ofservice is provided to each Resident in a warm, caring atmosphere and to provide an on-callemergency service to Residents in Nazareth Retirement Village. To ensure that Nazareth CareMission Alive core values are incorporated into all aspects of service delivery.

Duties and Responsibilities:

• Compiling staff rotas, dealing with leave requests and arranging cover when necessary
• Planning workloads, allocating tasks and monitoring progress against targets
• Briefing teams on new initiatives, changes to targets and company news
• Assisting with recruiting, training and helping staff reach their professional development goals
• Devising work schedules and implementing deadlines
• Ensuring that quality standards are upheld
• Conducting performance reviews and inductions
• Collate staff hours and documents for submission to the Payroll Department
• Till & card machine reconciliation
• Processing supplier invoices
• Processing sales invoices
• Taking payments
• Assisting with ordering of stock
• Organising, advertising and participating in events and functions
• Complaint handling
• Working alongside service staff as and when required
• To supervise all staff in Managers absence.

General Duties

• To be flexible about working hours.
• To be approachable and supportive to staff and managers.
• To attend staff meetings when appropriate and to be available for one-to-one sessions as agreed.
• To attend appropriate training and development sessions as agreed with the General Manager.
• To maintain confidentiality at all times.
• To carry out any reasonable duties as requested by the General Manager.
• To be aware of and comply with safe working practices as laid down by the Health and Safety at Work Act.
• To uphold and promote equal opportunities in employment practice and service delivery.

All posts offered are subject to two satisfactory references and a enhanced DBS or PVG disclosure.

We are looking for someone who is professional, caring, and enthusiastic. You will be well-organised, have strong IT skills, good attention to deal, excellent verbal and written communication skills and good telephone manner. The ideal person will have a flexible approach with the ability to prioritise tasks and work as a team player and individually.

We'll provide full training, so it's a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• We will pay for your DBS / PVG disclosure certificate
• Induction and commitment to ongoing learning and development
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
• Access to Blue Light Card -discount service providing members with thousands of amazing discounts online and on the high street
• Aged 18-22 - we pay at least National Living Wage rate