Studio Manager - One City

STUDIO MANAGER

Location: Battersea Power Station / Hove

Hours: 40 hours per week

Salary: £32k-£35k per annum (Experience dependent)

We're looking for a dynamic, proactive, and highly organised Studio Manager to take full ownership of our flagship operations.

As Studio Manager, you are the driver of the studio's success. You will lead a high-performing Front of House team, working closely with Head Office and our elite instructors to deliver an exceptional, end-to-end member experience. This is a role for a proven leader who thrives on operational excellence, data-driven results, and building a culture of elite standards.

Whether you are an experienced Studio Manager or a high-performing Assistant Manager ready for the next step, you will be responsible for shaping the environment where our community pushes their limits every single day.

KEY RESPONSIBILITIES Studio Operations

• Oversee daily studio operations, including team management, retail, and facilities.
• Manage rotas to ensure the studio runs at peak efficiency 7 days a week.
• Maintains high cleaning, safety and presentation standards.
• Oversees equipment and stock management.
• Resolves issues quickly and proactively.
• Delivers consistent opening and closing compliance.

Team Leadership & Development

• Recruit, train, and build a team that reflects the One City culture.
• Sets clear expectations and performance standards.
• Provides regular feedback and structured reviews.
• Coach & develop team members
• Manages performance confidently and professionally.
• Builds a positive, high-energy culture.

Member Experience

• Protect and elevate the member journey.
• Be visible and engaged on the studio floor.
• Handle feedback and complaints effectively.
• Builds strong member relationships.
• Monitor retention and member satisfaction.
• Ensure consistent premium standards are upheld.

Community & Commercial Growth

• Analyse weekly analytics and hit targets to drive revenue and build member retention.
• Use data to drive decision making
• Drives memberships, upselling and secondary spend
• Marketing Collaboration: Work with the internal marketing team to execute studio-specific initiatives that drive brand awareness.
• Balance strong service with cost control.

Personal Accountability

• Own results, behaviour and standards.
• Takes responsibility for outcomes.
• Deliver on commitments.
• Remain professional under pressure.
• Lead by example.

Communication

• Communicates clearly and confidently.
• Leads team meetings effectively.
• Gives clear direction and expectations.
• Shares operational updates accurately.
• Represents the brand professionally.

Brand Alignment

• Lives and protects the One City standard.
• Maintains strong presence and energy.
• Protects studio presentation.
• Reinforces brand values daily.
• Drives consistency across all shifts.