STUDIO FLEXI LEAD, Part Time

Studio Manager

We are looking for a driven leader with proven customer service experience to join our studio team. This role will flex between Front of House shifts and Studio Lead shifts and is therefore a fantastic opportunity for someone to gain the skills and confidence to break into management.

Job Summary

As a studio manager, you will have full ownership of the studio's day to day operations, leading a large Front of House team and working closely with Head Office and instructors to deliver an exceptional end to end customer experience. You'll be responsible for people leadership, operational standards, performance management, rota planning, and ensuring the studio runs smoothly, safely, and efficiently at all times.

Key Responsibilities

• Oversee daily studio operations including people, retail and facilities
• Manage staff scheduling to ensure studios run smoothly and efficiently
• Conduct regular studio walkthroughs and inspections to maintain high standards and comply with H&S regulations
• Oversee the daily checklists and maintenance logs completed by staff to ensure maintenance issues are escalated correctly and resolved quickly
• Be responsible for managing stock levels and ordering
• Drive studio performance by analysing weekly analytics and working towards budget/KPI targets
• Hire, train and nurture a strong team
• Provide continual coaching, feedback, and follow through to drive morale, engagement, and skill development
• Hold regular staff check ins, team meetings, and performance assessments
• Build creative team initiatives to ensure strong brand engagement from employees
• Work closely with the Regional Manager to retain talent and focus on progression and upskilling within the company

Required Skills and Experience

• 2+ years of proven ability leading people in a management role
• Experience managing operations in a fast paced environment
• Great time management and communication skills
• Ability to multi task within a fast pace setting
• Leadership style that is kind, confident, authoritative, and professional

Benefits

• £32,000 to £35,000 per year depending on experience
• Discretionary quarterly KPI bonus scheme
• Free unlimited Psycle classes
• Free Psycle At Home Subscription
• 30 days holiday (inclusive of Bank Holidays)
• Workplace pension
• Family support and leave benefits
• Employee referral bonus scheme
• Free Psycle class access and Psycle at home access

Diversity and Inclusion

Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community. Our intention is that there will be no hiding place for discrimination of any kind at Psycle.