Student Welfare & Support Officer

Role: Student Support & Welfare Officer

Location: Northampton Campus

Reports to: Student Support & Welfare Manager

Main Responsibilities:

Student Inquiries: Serve as the first point of contact for student inquiries, providing timely and accurate information or referral.
Academic Guidance: Offer academic guidance by understanding individual student needs and recommending suitable courses and study plans.
Event Coordination: Assist in planning, coordinating, and executing student events, induction programs, and workshops.
Progress Monitoring: Monitor and track student progress, identifying any barriers to success and providing constructive feedback.
Liaison: Collaborate with academic and administrative staff to ensure a seamless support network for students.
Record-keeping: Maintain accurate and up-to-date student records, ensuring confidentiality and compliance with data protection laws.
Escalation Point: Act as an escalation point for more complex student issues and queries, ensuring quality responses.
Communication Quality Assurance: Oversee and quality-check all student communication for accuracy and clarity.
Independent Problem-Solving: Address unexpected student issues independently, referring complex problems to the appropriate Manager.
Multi-Channel Response: Respond to student queries via phone, in-person, case management system, and live chat.
Accountability: Take ownership of student queries, collaborating across the College's structure to resolve them.
Data Maintenance: Maintain and update student data and systems as required.
Continuous Learning: Stay updated with any changes to College's courses, services, or processes.
Adaptability: Display flexibility and adaptability to support and contribute to developments and improvements within the support framework.
Emergency Response: Address emergency issues promptly to ensure a safe and conducive learning environment for students.
Compliance Adherence: Ensure compliance with Results College's policies and procedures to maintain a high standard of support.

Note: The job purpose outlined here reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be changes to the duties for which the post is responsible, and potentially to the focus of the role itself. Results College expects the post holder to recognise this and adopt a flexible approach to work, including undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted, and the changes will be incorporated into a revised job description.

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year

Benefits:
Flexitime
Schedule:
Day shift
Monday to Friday
Weekend availability

Ability to commute/relocate:
Northampton NN1: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person