Student Support Manager

New Hall School is seeking to appoint a Student Support Manager for students in the Middle Division (Years 7-8). This role is central to the School's outstanding pastoral provision, with a key focus on supporting the emotional and social development of students aged 11-13. Working closely with the Head of Middle Division, and the wider pastoral team, the Student Support Manager will play a vital role in ensuring the effective delivery of high-quality care, guidance, and wellbeing support. There are two Student Support Managers, who work closely together, sharing ideas and expertise.

The Student Support Manager role serves as a key point of contact for students and parents, contributing to the smooth and effective running of the School's pastoral systems, ensuring all students feel valued, and supported, while maintaining the highest standards of personal development within their relevant year groups.

Key responsibilities

• Act as the first point of contact for student and parent pastoral enquiries, ensuring a professional and timely response
• Support the Head of Middle Division in the coordination of pastoral care and student wellbeing
• Assist the Head of Middle Division with the transition of students into Year 7
• Ensure a smooth transition for new students
• Liaise with teaching staff, tutors, and boarding staff to support students and address pastoral concerns
• Assist in the organisation and administration of pastoral meetings and student voice meetings, including preparing agendas and recording actions
• Maintain accurate and up-to-date student records, including pastoral notes and communications
• Support the management of student behaviour and welfare matters, including follow-up actions and communication with parents
• Coordinate communications to students and staff regarding pastoral updates, including notices and timetable changes
• Maintain a visible presence during the School day, supporting students and promoting a positive, inclusive environment
• Attend events relevant to the role of Student Support Manager, including transition events

The successful candidate will be expected

• Have a clear understanding of and a commitment to Catholic education
• Care about the School's charitable work and public benefit and help nurture the spirit of service to others
• Be educated to A Level standard (or equivalent)
• Have previous experience of working in a School or similar educational environment
• Have excellent communication, organisational, and interpersonal skills
• Demonstrate a high level of accuracy, discretion, and attention to detail
• Demonstrate the ability to build positive and professional relationships with students, parents and staff
• Have a clear understanding of the importance of promoting and safeguarding the welfare of children
• Show commitment to supporting student wellbeing and pastoral care
• Demonstrate a calm, approachable, and empathetic manner when working with young people
• Be able to manage a varied workload, prioritise effectively, and work under pressure
• Demonstrate a positive, proactive, and flexible attitude

What New Hall offers

• Term time working
• Excellent benefits & CPD
• Lunch without charge in term time
• Discounted annual membership for New Hall Sport Club