Student Support Assistant

LONDON ACADEMY FOR APPLIED TECHNOLOGY Full time

Student Support Assistant

London, United Kingdom Posted on 02/09/2026

At London Academy for Applied Technology (LAAT), our mission is to equip learners with practical skills and industry-focused knowledge that bridge the gap between education and employment. We are dedicated to nurturing the next generation of leaders and innovators by delivering high-quality, flexible, and relevant learning experiences.

Job Description

Department: StudentSupport/ Administration

The LondonAcademy forApplied Technology (LAAT) is a dynamic and rapidly growinghigher education institution delivering undergraduate programmes in Business,in partnership with Plymouth MarjonUniversity. LAAT is committed to widening participation and deliveringanoutstandingstudentexperienceunderpinnedbyhigh-qualityteachingandrobust governance.

Role Summary:

TheNon-AcademicCoordinatorplaysakeyroleinthe smoothoperationoftheinstitutionby overseeing non-academic processes,actively supporting student engagement, and taking a hands-on role in attendance management and student welfare. Thisrole requires strong communication skills, responsiveness, attention to detail,and basic ITproficiency.The coordinatorservesasthecentralpointofcontactfornon-academicqueriesandsupports scheduling,interview coordination, documentation, and general administrative tasks.

Key Responsibilities:

• Oversee the day-to-day delivery of multiple programmes, coordinate class schedules, organise induction activities,and ensure all teaching resources (lecture rooms, software, library lists) are in place before term starts.
• Act as the first point of contact for non-academic queries from students and staff.
• Coordinate and schedule interviews, student meetings, staff inductions, and non- academic appointments.
• Maintain accurate records and documentation for student files, sick notes, attendance,and deferral or withdrawal requests.
• Communicate effectively with internal departments, faculty, and external contacts.
• Monitor institutional mailboxes (attendance inbox) and respond promptly and professionally.
• Maintain and update noticeboards, contact lists, and staff/student directories.
• Support the implementation of non-academic policies and procedures.
• Assist in maintaining compliance with institutional standards and external requirements (e.g., attendance regulations, recordkeeping).
• Attendance recording and monitoring to ensure students are actively attending classes. Take appropriate action in case of absence.

Requirements

• Required Skills & Qualifications:
• Strong verbal and written communication skills
• Good working knowledge of basic IT tools (e.g., Microsoft Office, GoogleWorkspace, Teams)
• Highly organized, detail-oriented, and efficient under pressure
• Quick and responsive to messages, queries, and tasks
• Ability to multitask and manage time independently
• Professional and courteous manner in all interactions
• Experience working in an educational institution or similar environment
• A proactive and problem-solving attitude
• A team player who can work with diverse stakeholders