Student Advice Officer

Student Advice Officer

Part time (21 hours per week), permanent

Based Horizons (Reading, Berkshire) with some homeworking

Salary range £15,000 to £16,200 pa (£25,000 to £27,000 pa FTE) pa plus benefits

We are looking for a proactive individual who is dedicated to providing high quality customer service to join our busy Student Advice team. Day to day, you will provide advice, information, and guidance to University students, aiming to remove any barriers they experience to their learning and success. You will work with students on the phone and online, liaise with colleagues across the University, and be an important part of ensuring our students reach their potential.

This is an excellent opportunity for someone looking to progress their career in Higher Education and/or student advice, where you will make a real difference to the student experience.

Your accountabilities and responsibilities include:

• Receive, respond to and resolve student enquiries on a wide range of matters within service level agreements
• Take ownership of student enquiries from first point of contact through to resolution, liaising with colleagues or other departments for information and assistance when required
• Initiate formal student referrals to relevant University support teams where appropriate
• Ensure student facing information, advice and guidance is regularly updated and accessible to students

Our main requirements:

• Experience in a student or client facing role
• Strong verbal and written communication skills
• Well-developed abilities in giving advice, active listening, and providing excellent customer service
• Strong IT skills, including in MS Office (particularly Teams, Outlook, Word, Excel, and PowerPoint)

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit our careers site.

Vacancy closes on Wednesday 24 June 2026 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.