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Strategy & Operations Manager

Posted 14 hours 12 minutes ago by Deepstreamtech

Permanent

Full Time

Consulting & Corporate Strategy Jobs

London, United Kingdom

Job Description

Requirements

This is an ideal role for generalists who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience
You have 5+ years of experience in strategy, operations, product, growth or other related areas
You have analytics experience in building financial models and defining performance tracking to measure the success of your initiatives
You have bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
You excel as a generalist who can build the overarching strategy and go deep into specific issues and processes to drive continuous improvement
You bring structure, organisation, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal
You have a university degree in business or quantitative fields

What the job involves

We are seeking a Strategy & Ops Manager - Clinical to spearhead the strategy and execution of our patient experience operations. In this role, you will take on end-to-end ownership and accountability for driving impactful projects aimed at enhancing our patients' journey and ensuring exceptional experiences at every touchpoint
Solve problems: Collaborate with diverse teams across MANUAL to identify and address operational challenges, with a focus on building, launching, and scaling efficient processes
Build and innovate: Develop and experiment with new approaches to enhance patient satisfaction, utilising data-driven insights to continuously refine and optimise your solutions
Take end-to-end project ownership: Take charge of projects from inception to execution, including strategic planning, implementation, and thorough performance reporting
Drive operational excellence: Lead efforts to instil operational best practices within patient-facing teams, driving efficiencies and elevating service delivery standards
Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time