Strategy and Operations Associate, Global Business Applied AI

Strategy and Operations Associate, Global Business Applied AI Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in support operations, or project management at a technology or media company.
• Experience planning and managing at the operational level.
• Ability to communicate with multiple stakeholders across businesses, leadership, and teams along with excellent communication skills.

About the job

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Responsibilities

• Own strategic initiatives to resolve systemic operational friction and unify support solutions across internal sales tools.
• Resolve strategically across business incentives programs and internal systems to develop and implement the business support models.
• Analyze support data and drive operational excellence by identifying opportunities for process and workflow optimization, agent efficiency, and simplification of business support pathways.
• Build collaborative cross-functional stakeholder relationships to deliver support strategies and insights that drive improvements in sales tooling and operational workflows.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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