Strategic Relationship Manager

Title: Strategic Relationship Manager

Team: Strategic Accounts

Reporting to: VP Strategic Accounts

Location: London

About Volt:

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them 'Pay by Bank'. It's effortless. It's lightning fast. It's the future. For businesses everywhere, it's transformative.

We're already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we're accelerating our mission of delivering real-time payments, everywhere. And that's where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Berlin, Kraków and Warsaw - and an all-star team already in place - we're sure you'll fit right in.

About the role:

As an enthusiastic and dedicated Strategic Relationship Manager at Volt, you will play a vital role in nurturing positive relationships and fuelling the growth of our rapidly expanding top tier global client base.

In this dynamic position, you will be responsible for ensuring client satisfaction, driving revenue generation, and maximizing the value of our solutions for our clients.

You will serve as the primary point of contact, collaborating closely with clients to understand their unique business needs, aligning our strategic solutions to their goals, and delivering exceptional customer experiences.

What the role involves:

• High-level engagement with key stakeholders, C-level - you'll become a trusted advisor, build and maintain relationships
• Customised solution delivery - understanding merchant needs and working with product, solution engineering and other teams to deliver
• Contract negotiation - upselling, cross-selling, renegotiation
• Revenue preservation and growth - carrying a revenue target, developing account plans, driving expansion
• Performance monitoring & updates - MBR, QBR, recommended performance improvements
• Project Management - coordination of internal teams for the delivery of solutions
• Issue resolution - bridging internal teams and external merchant teams
• Onboarding and go live - supporting the collection of documents, cooperation of solution delivery and cooperation with solution engineering and implementation teams
• Market insights - keeping clients informed about industry trends, regulatory changes and emerging technologies

About you

• A proactive and eager learner. At Volt you are the owner of your own growth
• You have 2-5 years of relevant experience within the online payment processing/fintech industry or in customer success, support or account management with complex enterprise software, technical infrastructure or financial services
• A comprehensive understanding of how Account-to-Account payments work is highly desirable and will be considered an advantage.
• You have interpersonal skills and the ability to develop strong working relationships at all organisational levels and functions, both inside and outside of Volt
• You're a natural-born networker with high energy, you are a confident self-starter with a proven commercial edge, an entrepreneurial mindset and strong negotiation skills
• You have the ability to interface seamlessly and autonomously with a global multicultural team (culturally aware, adjusts communication style to audiences)
• Fluency in English and another language would be a plus

• Competitive salary
• Flexible hours and hybrid working
• Pension contribution at %
• Private medical cover
• Enhanced Parental Leave
• 25 days holiday + your birthday off
• Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!️
• Thursday lunch is on us
• MacBook Pro
• Super cool (we think so at least) welcome pack with Volt water bottle, hoodies/t-shirts and much more!
• A brand new HQ on Tottenham Court Road with a bunch of perks such as yoga, gym, unlimited snacks

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact your Talent Acquisition Specialist.