Strategic IT Relationship & Service Delivery Manager

Capgemini in the United Kingdom seeks an experienced Service Delivery lead to drive service excellence across ITIL-based processes, focusing on client satisfaction and cost efficiency. You will partner with operations and technical teams to ensure seamless delivery and continuous improvement, while effectively communicating with key stakeholders.

You will stay abreast of GenAI trends and apply them to enhance service delivery, while managing relationships with challenging clients and driving