Strategic German-Speaking Enterprise CSM (DACH)

Coursera is seeking a Customer Success Manager (German-speaking) to partner with enterprise customers across the DACH region, ensuring successful adoption of Udemy Business and achieving strategic learning goals. You will build trusted relationships with stakeholders ranging from program managers to senior executives, acting as a strategic advisor throughout the lifecycle.

You will work with Sales and cross-functional teams to own retention, renewals, and opportunities for growth, while