Strategic Enterprise CSM for NHS & Health Systems

black.ai in Greater London is looking for an accomplished Enterprise Customer Success Manager to oversee NHS and private health system accounts. This role requires strategic engagement with senior decision-makers and managing a team to ensure successful adoption and implementation of our AI Care Partner.

Ideal candidates will have at least 5 years in SaaS customer success, with a strong understanding of the NHS environment. You will drive organizational change through effective communication and orchestrate delivery teams for impactful results.