Strategic Customer Success Manager: Growth & Retention

A technology company in Greater London is seeking a Customer Success Manager to own a portfolio of clients and drive product adoption. The ideal candidate will have over 3 years of experience in customer success, demonstrating strong stakeholder management and problem-solving skills. Key responsibilities include uncovering expansion opportunities and proactively mitigating churn while balancing customer needs with commercial goals. This role is pivotal in ensuring clients derive maximum value from the product.