Strategic Customer Success Manager - Enterprise

Strategic Customer Success Manager - Enterprise

Join a team dedicated to building strong relationships, understanding client needs, and delivering exceptional value through Spectre's innovative features.

As our client base expands, especially among large enterprise estate agencies, we are investing in dedicated expertise to support our most complex accounts. Our goal is to ensure seamless onboarding, drive product adoption, and unlock long-term value through strategic partnerships. This role is key in shaping the future of Enterprise customer success at Street Group.

You will have the autonomy to shape how we deliver value to our largest clients, work with some of the UK's biggest estate agency brands, and make a significant impact as we scale. We value curiosity, learning, and continuous improvement, and you will be at the forefront of new initiatives, including the rollout of a new CS platform.

If you are passionate about building strategic relationships and driving client success, we encourage you to apply!

Responsibilities

• Manage and grow relationships with key Enterprise clients, focusing on retention, satisfaction, and measurable impact.
• Collaborate with board-level stakeholders to understand their business goals and ensure our solutions support their success.
• Lead onboarding, training, and ongoing engagement to maximize product value.
• Identify and pursue upsell and expansion opportunities within the Spectre product suite.
• Proactively identify risks, resolve challenges, and mitigate churn through a consultative approach.
• Represent the voice of the customer internally, working with Product, Engineering, and Sales teams.
• Utilize data and insights to guide strategic discussions and outcomes.
• Support clients in product adoption, process improvements, and transformation initiatives.
• Assist in implementing and championing new customer success tools, including the upcoming CS platform rollout.

Ideal Candidate

• Proven experience managing high-value, complex enterprise client relationships in B2B SaaS, PropTech, or similar environments.
• Ability to engage and influence board-level stakeholders, including leading QBRs and strategic reviews.
• Strong commercial acumen with a customer-first approach, balancing client needs and business growth.
• Data literacy and experience with SaaS platforms, customer success tools, and CRM systems.
• Organized, proactive, and capable of managing multiple priorities in a fast-paced setting.
• Experience in property or PropTech, familiarity with CS platforms, HubSpot, Google Workspace, or delivering product training is a plus.

We encourage applicants who may not meet 100% of the criteria to apply, as we value diverse experiences and perspectives.

Benefits

• £1000 Guilt-Free R&R holiday contribution after the first year.
• Supportive culture fostering development and growth.
• £500 annual L&D budget for career development.
• Paid birthday leave.
• Two paid volunteering days annually.
• Enhanced maternity, paternity, and adoption pay.
• Public transport season ticket loans.
• Paid menopause leave.
• Opportunity to work with cutting-edge technology in a passionate team.
• Relaxed office environment with dogs welcome, stocked fridge, beers on Fridays, and team events.
• Sustainable initiatives like cycle-to-work and electric car schemes.
• Climate-positive company committed to sustainability.

The salary is up to £50,000 plus commission, with an OTE of approximately £65,000. We are flexible for the right candidate's experience.

We are committed to diversity and inclusion and welcome all eligible candidates to apply. Candidates must be eligible to work in the UK.

Hiring Process

We aim to make our interviews inclusive. Please inform us of any adjustments needed for the process.