Strategic Customer Success Lead - Renewals & Growth

Lupa Pets in London is seeking a proactive Customer Success Manager to manage client portfolios and enhance retention. You will drive upsell opportunities and collaborate closely with clients to ensure they derive full value from our platform.

The ideal candidate has solid B2B SaaS experience, excellent communication skills, and a proactive problem-solving attitude. You'll be working both strategically and tactically to improve client satisfaction and account health.