Strategic Customer Success Lead - Real-Time Energy Trading

Wood Mackenzie in London invites a Customer Success Manager to drive value for energy traders and analysts through real-time data and tools. You will lead QBRs, craft success plans, and build playbooks tailored to fast-moving markets, coordinating across product, analytics and support teams.

You will monitor usage, reduce churn risk, identify expansion opportunities, and translate client challenges into product improvements. A deep understanding of oil, gas and power markets is essential.